1. Talking about yourself instead of responding to customer needs and questions
Big brands often assume that what they want to communicate is essential, focusing on their own communication and ignoring customer needs. The result is websites overloaded with self-promotional content and brand language that do not necessarily bring real value to users. This is a costly trap in the context of AI positioning.
Why is this a mistake in the context of AI Search?
If a brand does not create expert content because it believes that its authority and recognition are already sufficient, it is making a big mistake. LLM models “learn” about a brand based on what they find on the web, on social media, but also on the company’s own website. So if there is a lack of practical content—guides, FAQs—the model may choose another, smaller brand that publishes applicable content. In its eyes, quoting such a brand will be more valuable, and preparing helpful answers for users is the goal of all AI models.
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