d-tags 
Loading...- address the comment as quickly as possible,
- don’t get carried away by your emotions,
- don’t attack the reviewer, don’t use foul language,
- try to put yourself in the customer’s shoes, be empathic,
- stick to the facts,
- try to turn the negative aspects into positive ones.
Reporting inappropriate reviews in Google My Business
Recently, Google rolled out a new system for reporting reviews. It’s another change in Google My Business in some time (apparently, someone in the Silicon Valley really got down to GMB, as some time ago they introduced changes in reporting). Expanding the options to report reviews is to speed up the verification of submissions. When can you report the review in Google My Business?- The review is off the topic, does not apply to your company.
- The review is spam, created by a robot or fake account.
- The review was submitted by a person connected to the company or the competitor (I assume that employees might want to share their working experience at the company and that should be ok).
- The review contains inappropriate language.
- The review is a source of bullying or harassment.
- The review contains discriminative or hate content.
- The review contains personal data.
According to the reporting review confirmation, Google will process it within 3 days, which is quite a short time :)
It’s worth remembering that Google can also delete reviews that weren’t reported due to detecting inappropriate opinions. The reason can be too frequent (compared to the average frequency of submitting reviews on a profile) review submission that can suggest a robot’s work or when the review is submitted from the IP address already assigned to the company.
