In the context of AISO, industries and businesses can be divided into two main categories: Category A, where AI visibility is a critical driver of conversions and customer acquisition, and Category B, where it serves as a brand-building tool but is not the primary sales channel.
Category A: B2B, SaaS, Finance, and Automotive
Investing in AISO is an absolute must-have for businesses characterized by long, research-heavy decision-making processes. In these scenarios, decision-makers increasingly rely on LLMs to streamline information gathering, compare features, and analyze the pros and cons of potential solutions. This applies specifically to:
- B2B: When selecting corporate service providers, companies conduct deep research on potential partners before presenting options to the Board. Executives are increasingly initiating this vetting process with the help of AI assistants.
- SaaS: As with B2B, committing to enterprise-grade software for long-term use requires rigorous evaluation. AI models are highly effective at parsing and verifying available market solutions.
- Automotive: Buying a car is a major decision that depends heavily on specific requirements, features, trunk capacity, and engine performance. AI tools vastly simplify the comparison process for buyers. Unsurprisingly, the automotive sector was one of the first to launch a race for AI visibility among major brands.
- Finance: Offerings such as term deposits, corporate accounts, or loans require extensive research, and the decision-making process is complex. Securing visibility in AI responses gives financial institutions a very real chance to capture high-intent clients.
- Manufacturers: For companies with proprietary products, AI visibility offers a distinct competitive edge, though it often leans more toward brand positioning than toward immediate, direct sales.
Based on our experience managing AISO projects for our clients, SaaS companies experience the fastest visible growth in conversions and lowered Customer Acquisition Costs (CAC).
Ignoring AI tools as a critical customer touchpoint is essentially a quiet surrender of your market share to competitors. If you aren’t executing an AISO strategy, you are allowing language models to educate your potential clients using nothing but your competitors’ materials and products. For the industries listed above, lacking a Share of Answer (visibility in AI responses) means losing the client at the very top of the sales funnel.
Category B: E-commerce and Resellers
For companies whose business models rely heavily on distributing and selling third-party products, traditional SEO and GEO strategies will generate higher immediate revenue. The purchasing process in this model is impulsive and built on speed. User intent in AI chat interfaces rarely translates into direct, immediate product purchases from that specific interface.
Therefore, for e-commerce stores and resellers, SEO and Google Ads will continue to play a dominant role. You can supplement this strategy with brand-building via social media, but a heavy investment in AISO is not strictly necessary.